I’m Sorry- It’s a jungle out there.

July 17, 2009 by  
Filed under Newsletters

The truth about why your orders have been so screwed up lately. And a proposition.Wendi.com news
 
Business decisions are hard sometimes. (you can quote me on that!)
Some of you know what I am talking about when I say I’m sorry.

The last few months, our fulfillment company in Simi Valley, Ca has been making unbelievable mistakes in orders. Suddenly, they just started screwing up the orders, leaving things out, sending orders twice, switching labels on people’s boxes… ugh.

This has been really hard on our company.
Some of you were victims of this, and you know I just hate incompetence. No excuses. And you might have decided not to order again because of a stupid mistake in your order. I know how excited you all are to get your purple wendi box in handed to you by the UPS guy. And I want to make sure you will never be dissappointed again.

Bryan and Melissa have both been on my team for over 5 years. They have managed some intense growth, helped make the decision to use a fulfillment company in Sacramento, that did not do the job up to our standards, then they moved everything to yet another one in Simi Valley.

bmtruckLast Monday, Bryan and Melissa flew down to Simi Valley, rented a 26 foot Uhaul, yanked our stock out of the warehouse, drove it up to Folsom, Ca where they will be managing the warehouse to fill your orders.

bmtruck2smNo small task for those two! And they always (and I mean for over 5 years always) have an amazing attitude and even faced with this task, they were gung ho, let’s go, git ‘er done, lemme at it, we will fix it, kind of people.

bmtruck3smHere’s the thing- Bryan and Melissa met each other at my office. It was strangely like Pam and Jim on the tv show "The Office". They were secretly in love for a while and when I found out they were a couple I was insanely happy for them. They are an amazing team in business and in their relationship.

I NEED YOUR HELP!

The task they are undertaking this very day is to set up over 300 programs on shelves, packaging, UPS, Mail, etc. They can do it, no problem. I heard they were up until Midnight so that they can have the least downtime possible for your orders.

On top of that, the 1000s of CDs and DVDs that the fulfillment company packed were not in any order, thrown in randomly, and not even stacked nicely.
I am not there with them, they are doing this on their own.

bmtruck4smI want to reward them in a big way, and you can help!
With every order, before Sunday at midnight, we are going to give Bryan and Melissa a nice surprise.

1- Order anything- 40% off for 2 days only!
2- If order is over $50- Choose a FREE GIFT
(value of $49)
3- Add Hypnotize Your Lover for only $10  
(value of $49)
4-Use coupon code MBLOVE

Add HYL TO YOUR ORDER- WHY?
Bryan and Melissa will get a big fat check for ALL the sales of the Hypnotize Your Lover bonus that you add to your order!
So, if 500 of you order that bonus with your already amazing 40% off, they get a huge surprise! $5000.
And frankly, they deserve it.

Working at Wendi.com through thick and thin, through amazing growth and challenges, they have always been outstanding.

They want to show you how they will run the customer service and fulfillment like nothing you have ever seen!

Hypnotize Your Lover, instant download
Book and CD- $49 value.
ONLY $10~

Bryan and Melissa will fill your orders perfectly, with love, gratitude and their always spectacular attitude.

They will win your trust! If you have ever talked to them on the phone, you know how much we all love them.

GET a $50 free gift on top of the 40% off.
Insane? Yes.

1- Order as many things as you want at 40% off.
Take me there

2-USE coupon MBLOVE for discount on entire order

3- Order total over $50? Get your gift.
In your order comments ask for your free gift of 1 of these: ($29-49 value)


POWER NAP
or
SPEED READ-SPELL WELL
or
PEACE WITHIN

4- Add Hypnotize Your Lover Download to your orderfor $10. (price will correct to $10 after coupon)
Yes I want this





Greetings!

In good times, doing business can be fun, exhilarating, rewarding and inspired.
In good times, growing and managing a business can also be frustrating, challenging, discouraging and difficult.

Every business owner wants to do things really well and hold up a great standard for their staff and customers. When I had the fulfillment (filling and sending orders) in house and my staff filled all the orders in our 3000 square foot office, things went pretty well. I was constantly told to use a fulfillment company so I could free up the resources of my staff, grow more smoothly and not have to manage the fulfillment in-house.

I did. The first company in Sacramento did not go well, we spent months waiting for them to get their act together, then made the expensive decision to find a new company. After much research we chose a new company in Simi Valley. Having all your merchandise, boxes, and well everything moved is an unbelievable undertaking. I was excited… I thought we had it, by george!

But after giving it way too long, we have only found that this company does not care, won’t make any effort to improve, and just lost it’s business ethic somewhere along the way. And I lost my zen somewhere along the way!

No matter how much brilliant marketing I have done, how much customer loyalty I have created, or how many hearts and lives I have touched or healed… when your package arrives and you excitedly open the purple box only to find someone else’s invoice and contents, or only half of your order, or a CD case that has missing parts when you open it… all the good we have done is crushed at that moment.

Ya know, I am not in the business of crushing! In the last few months I have been so discourages. I knew what an undertaking it would be to fix this. And choosing another company to handle this could result in the same problems. Devastating position to be in after all these years.

Bryan and Melissa to the rescue!
They rented a warehouse less than a mile from their house.
They flew into Orange county, spent two days with me, we took a sunset ocean cruise, talked about what we really want to create and how they see the fulfillment going.

They rented the biggest uhaul there is, 26 foot, drove it to Simi Valley and packed it all up. They are tireless. I don’t know how they do it. They drove up the 5 all the way back to Folsom (near Sacramento) and unloaded until midnight, determined to set it all up ready to fill orders with the least amount of downtime.

Phew. Thank you to then, huh?

Time for me to show my appreciation to YOU, my devoted friends, customers, and colleagues.
Time, way overdue, to show your love for 2 dedicated people- Bryan who started with me as a pup over 6 years ago and Melissa who was brought by angels to me over 5 years ago.

And they really are a spectacular team in business and in their relationship.
Let’s show them the love!

Thanks for reading this far.

I love you,

Wendi






 
 
What I love- Insanely great people like Ken! 
smileyfacesKen got the alcohol freedom program about 4 years ago. I just got an email from him!

"Thanks Wendi, without you I am scared to think where I would be today.
If you were sick and went to the doctor and they prescribed a pill- Now you go back and say Doc this pill ain’t working my condition got worse. Now the doc says sorry thats the only pill that works- you think oh crap I am screwed.God Bless anyone who gets sober and thru AA, I couldn’t for years.

But wait a happy ending, after getting into Wendi’s Alcohol Freedom I haven’t had a drop in over 4 years,and am living life to it’s fullest. Not scared about meetings or rules or steps. She changed the way I think about my self, made all the differance in the world.
I think the only person who loves Wendi more than me is my wife. Thanks for all you do to fight addictions.

Always gratefull ken claffey, North Carolina"


Tears of joy for you Ken and  Wife!  ~ Wendi
 
Sleep Deprived? (OMG, you can get it as a gift today)

If you are sleep deprived, you might want to take a Power Nap during the day. I was just watching on the Today Show and they said you should take a power nap.
So there.

http://www.MyPowerNap.com

This will get you caught up on your sleep when you need to recharge, but even better you will be doing something productive. Like creating, problem solving, coming up with a brilliant idea.

 
Have you seen my AudioBoo hypnosis sessions?
I record them on my Iphone app. The quality is amazing.

Try one-
Wendi’s Audio Boo here.
Manifest money miracle
Do an unpleasant task with a smile
Feel the Love



Video Spot- Get ready to go deep!
 Try out my 3 minute Hypno Spot on you tube.
I will give you a fast blast of hypnosis that will set you straight.

I think you will LOVE this, just because you have been feeling that feeling that is making you a little crazy sometimes. Am I right?
Check it out, there are several.Here are two of them

http://www.youtube.com/watch?v=g55cKhqcR7g
http://www.youtube.com/watch?v=45VzxdQvfok&feature=channel

 
 
Show your love!

You get this for $10, and Bryan and Melissa get a huge surprise!

Hypnotize Your Lover
Book and CD, $49.00
hypnomojo
1- Order anything
(at 40% off)

2- Add Hypnotize Your Lover download, book and MP3 for only $10

3- Bryan and Melissa get the entire proceeds from this item as a gift of love from all of YOU!
Quick Links
Why Twitter Wendi?
Wendi kiss
So close!
I have almost 3000 followers.
I will twitter a big prize for all 3000 when I hit this mark. Tell your twitter friends! Then read my twitter to see the secret link!



Join me now!

Get your friends involved. It is SIMPLE and slightly addictive. And it is a great business resource. I have learned things I would never have discovered on my own. Twitter will accelerate your success or just give you a laugh every day.
 
877 68-HAPPY
916-933-0700

Instructions for this big sale
1. Order as much as you want, 40% off.
GO here

2. Use coupon MBLOVE for discount.

3. Add Hypnotize Your Lover to order for only $10 ( don’t worry, after coupon it will become $10)
Add to order now

4. Choose your GIFT ($29-49 value) by putting in the comment area- (only one gift per order IF your order is over $50)

Power Nap
or
Speed Read, Spell well
or
Peace Within

Remember- the entire amount from Hypnotize Your Lover book and CD goes directly to Melissa and Bryan!
 
 

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